Everything I expected, still messing with the "combi" modereceived with a dent on one side but works ok, has a really bright light on clock, could use as a night lightEverything is well with my applianceDefective product & worst service!It has been a nightmare dealing with Samsung.Using the Combined function I cooked a slice of pizza. After it was done, there was a hole burnt on the interior door!I bought this a year ago when I thought my microwave is broken. Then I kept using the old and left this one in the closet until a few weeks ago. This was only the third time I use it, and it has a hole burnt on the interior door! I called Amazon, they won't allow the return because it is over 30 days of purchase. Amazon asked me to contact Samsung since it is product defect.I made over 10 phone calls. Each time they either ask me for something or just play games. The first was "nice." She said just give us the serial number and we will take care of it.I called back with the number, the agent said she can't do anything since it has been a year. (Now you ask yourself, why did the first one say there is no problem to take care of it?)It turned out, this is the game they play: one will ask for something, like, a picture, another picture not just the damage, but the whole product, a receipt, another picture.... then after you gave them what they wanted, they never get back to you. If you call again, you start all over: they deny you for anything because it has been a year.One time the agent kept me on the phone for an hour, he kept asking two more minutes, then he said he reviewed all the files, yes, it is product defect, yes he will take care of it... then he said, hello? hello? I can't hear you. Even though I can hear him, and I can also hear a light click that he silenced my line. I can hear my line has no noise, and hear people around him talking.I called back, the agent completely denied everything, I had to start over.At that point, I started to tell them that I will provide this whole story on all media that I can reach, tell people how Samsung treats its customers. The manager finally came to the line, and offered one time service. She gave me the service center number.I called service center, they said they never saw my ticket number.I called Samsung again, they denied again that they ever offered the service.Another rounds of calls, angry exchanges, finally they give me a real ticket number.Then the nightmare of service started.The service man came over, told me he never seen this kind of microwave before and don't know how it works, when he couldn't take the old door down. I sat by the kitchen table and watching him.Next I saw hammer swinging, chisel banging, and finally he got the old door off. The whole time I was embracing myself and saying OMG OMG in my head.He took out the new door, and couldn't put it on. Then I saw smoke, I jumped up, and asked him what's going on. He said he was heating the latch to bend it so he can force it into the new door. The latches (up and the down) were all messed up, with paints chipped off and bent. He got the door in. But it won't open.So, he ordered another new door, and said he will be back.I called Samsung. They know by then that he broke the new door. They say they won't send him back. It will be someone else.I told them, the microwave is sold somewhere for only $134. Are they sure they want to send service men twice plus another new door. I really don't want this microwave. It burns a hole in the door for heating a piece of pizza; it is not safe to use. They can just give me any other microwave. They said they make a note of it and they will call the Care center.They never did.Then the same service man showed up! I told him the latches are bent up and paint chipped, they need to replaced too. He said that is part of the microwave, cannot be replaced. I said, then they need to provide another microwave. He said, ok, just call their ECR department. They will give you a new one because he cannot fix this.You guessed it: ECR said the service man must generate a ticket number for new one.The service man was back for the 3rd time!This time he brought the news that he will fix the microwave and paint the latches.At this point, I realized this is all I will ever get if I don't want to put my life on hold to deal with Samsung. I told him how terrible they played games with me. He said, I know; I hear that all the time.The door is finally replaced. wait for service man back for the 4th time to paint them.What is the logic here? It has to cost a lot to have a service man do a home visit. 4 times! that has to cost a lot more than a new microwave! It is a loss for Samsung, and for me as well! Because I am stuck with a defective microwave that I worry will I eat part of the door when I heat something!The button to push to open the door doesn't not open easily. You have to really push to get it to open.I have a small built in space and this was the best fit we could find. It looks much better than the old microwave and looks much more sleek and modern. This was a great value - but I don't find the buttons that easy to push. I am a frequent user of the 30-second button and dislike that I have to press that button then the start button. My old microwave had a 30-second button and that was all you needed to push. I also find the the "push field" is smaller and you have to be pretty exact which results in multiple tries to get it to work. The power level is good and this does what I need.I've only had this product a short time, but so far I like it's operation. It has many features, and the enamel interior is awesome and should be very easy to clean. Everything we've cooked in it so far has come out perfectly. However, I was very disappointed at the "User Manual" that was included with the machine. It is almost worthless. The manual is written in a very generic fashion to cover a number of different Samsung microwaves and gives only vague information about how to use this specific model. For example, this model came with a grill rack and "crusty plate". But there's absolutely no mention of these items in the user manual or what they are used for. Many other features in the user manual say "Available only on some models" with no clue as to whether they can be used on this particular unit. On the Amazon page for this unit, there is a link to an Application Guide. When I opened it up, voila, there was a copy of the infinitely more useful "Owner's Instructions and Cooking Guide", which actually tells you how to use this specific unit. Why was that not included in the box with the microwave? Sure, you can print it out yourself, but it's 30 something pages! I'm hoping someone at Amazon will give feedback to Samsung to include useful documentation with their products.I like the idea we can do chips and cheese and melt the cheese with out turning on the big oven. Just that the door sticks this is very annoying.